Privacy Policy
Last updated: 7 August 2026
Epicentro Wines Pty Ltd respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect personal information when you visit or make a purchase through our website.
Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Account information
- IP address and browser/device information
- Information you provide when contacting us
We collect this information where reasonably necessary to operate our online store, process orders, provide customer service and improve our website.
How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Process payments
- Arrange delivery or pickup
- Send order confirmations and updates
- Provide customer support
- Manage customer accounts
- Prevent fraud and protect our website
- Comply with legal, accounting and regulatory obligations
- Improve our products, services and website
We do not sell your personal information.
Payments
Payments made through our online store are processed using third-party payment providers.
Payment providers may collect and process information necessary to complete your transaction and prevent fraudulent transactions.
Epicentro Wines does not directly store your complete credit or debit card details on our website.
Delivery and Address Information
When you place an order for delivery, we collect the information necessary to fulfil your order, including your name, delivery address, contact details and relevant order information.
Where necessary, this information may be provided to delivery or logistics providers involved in completing your order.
Our website may also use third-party address services, including Google services, to assist customers with address search and autocomplete functionality.
Cookies
Our website uses cookies and similar technologies to operate essential features of the website and online store.
Cookies may be used to remember shopping cart contents, maintain customer sessions, manage account logins, support checkout functionality and improve website performance.
Some third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies.
Third-Party Services
We use third-party providers to help operate our website and business. These may include website hosting, WooCommerce services, payment processing, email services, address lookup services, security tools and delivery providers.
These providers may process personal information only as necessary to provide their services and are subject to their own privacy and security practices.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and administrative obligations.
Order information may be retained for record-keeping, taxation, accounting, fraud prevention and customer service purposes.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
If you have an account on our website, some personal information may also be viewed or updated through your account.
Privacy Questions or Complaints
If you have questions or concerns about how we handle your personal information, please contact us.
We will take reasonable steps to investigate and respond to privacy-related concerns.
Contact Us
Epicentro Wines Pty Ltd
Melbourne, Victoria, Australia
Email: info@epicentrowines.com.au
Website: epicentrowines.com.au