Refund & Returns Policy
At Epicentro Wines, we want your order to arrive in excellent condition.
Perishable and Frozen Products
Our pineapple sorbet is a perishable frozen food product. For food safety and quality reasons, we do not accept returns or exchanges simply because you change your mind or order the wrong product.
This does not affect your rights under the Australian Consumer Law.
Damaged, Incorrect or Unacceptable Products
If your order arrives damaged, significantly thawed, incorrect, or otherwise not in acceptable condition, please contact us as soon as possible at info@epicentrowines.com.au.
Please include your order number, a description of the issue and, where possible, photographs showing the condition of the product when it was delivered.
We will assess the issue and, where required under the Australian Consumer Law, provide an appropriate remedy, which may include a replacement or refund.
Delivery of Frozen Products
Our sorbet must be placed in a freezer as soon as possible after delivery. Epicentro Wines cannot be responsible for deterioration caused after successful delivery where the product has not been stored appropriately.
If your order is damaged or compromised during delivery arranged by us, please contact us so we can resolve the issue.
Change of Mind
We do not offer refunds or exchanges for change of mind on perishable or frozen food products.
Refunds
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
For any questions or concerns regarding your order, please contact:
Epicentro Wines Pty Ltd
Email: info@epicentrowines.com.au
Melbourne, Victoria, Australia